Baddie Soap

Return & Refund Policy (Custom Handmade Items)

Thank you for supporting our handmade business. Each item we create is made with care and customized specifically for you. Because of the personalized nature of our products, we maintain the following policy:

 

All Sales Are Final Due to the custom, made-to-order nature of our items (including waist beads, bracelets, and other personalized products), all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

 

Damaged or Defective Items If your order arrives damaged or defective, please contact us within 3 days of delivery with:

• Your order number

• Clear photos of the item and packaging

Once reviewed, we will determine if a replacement or partial/full refund is appropriate.

 

Incorrect Orders If you receive the wrong item due to our error, notify us within 3 days of delivery. We will correct the issue at no additional cost to you.

 

Customization Accuracy Customers are responsible for providing accurate sizing, preferences, and customization details. We are not responsible for issues resulting from incorrect information submitted at the time of order.

 

Processing Time All items are handmade and require a processing period before shipping. Processing times are provided at checkout and may vary depending on order volume.

 

Non-Returnable Items Include:

• Waist beads (custom sizing or design)

• Personalized bracelets or jewelry

• Any made-to-order or altered item

 

Contact Us For any concerns regarding your order, please reach out to our support team. We are committed to ensuring your experience is handled with care and professionalism.

 

By placing an order, you agree to this Return & Refund Policy.